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Terms of Service

1. User Accounts

Users must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your account credentials. All activity under your account is your responsibility.

2. Acceptable Use

You agree not to use the service for any unlawful or prohibited activities. This includes but is not limited to: spamming, harassment, hacking, or violating any applicable laws or regulations.

3. Service Modification

We reserve the right to modify, suspend, or discontinue the service at any time, with or without notice. We are not liable for any loss or damage resulting from such changes.

4. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

5. Governing Law

These terms and conditions are governed by and construed in accordance with applicable law, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

6. Contact

If you have any questions about these terms, please contact us at Support@smmiris.com

Privacy Policy

1. Information We Collect

We collect information you provide directly, such as when you create an account, including your name, email address, and billing information. We also collect technical data like IP addresses and usage analytics.

2. How We Use Your Information

We use your information to provide, maintain, and improve our services, process transactions, send you service announcements, and respond to your inquiries.

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, and destruction. However, no method of transmission over the internet is 100% secure.

4. Third Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information when required by law or to protect our rights.

5. Cookies

We use cookies and similar tracking technologies to track activity on our site and maintain certain information. You can instruct your browser to refuse cookies or indicate when a cookie is being sent.

6. Changes to This Policy

We may update this privacy policy from time to time. We encourage you to review this policy periodically for any changes. Continued use of the service constitutes acceptance of changes.

7. Contact

If you have privacy concerns, please contact us at Support@smmiris.com

Refund Policy

1. Refund Eligibility

Refunds may be requested within 30 days of purchase for unused services. Orders that have been partially or fully completed are not eligible for refunds.

2. How to Request a Refund

To request a refund, please contact our support team at Support@smmiris.com with your order details. Include the order ID and reason for the refund request.

3. Processing Time

Approved refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your financial institution.

4. Non-Refundable Items

Certain services and packages may be marked as non-refundable. These will be clearly indicated at the time of purchase.

5. Partial Refunds

For partially used services, we may issue a partial refund based on the amount of service used. Our support team will evaluate each case individually.

6. Special Cases

In cases of service failure or technical issues, we will work with you to resolve the issue or provide appropriate compensation.

7. Contact

For refund inquiries, please reach out to Support@smmiris.com with details of your request.