Privacy Policy

Last Updated: January 2026

1. Introduction

Iris Panel ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information about you in various ways, including:

Information You Provide Directly:

  • Account Registration: Username, email address, password
  • Payment Information: Billing information, transaction history (processed securely via Stripe and Coinbase)
  • Service Orders: Social media links, usernames, desired quantities, platform preferences
  • Communication: Messages, support tickets, and feedback you send us

Information Collected Automatically:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, links clicked, search queries
  • Cookies and Tracking: Session cookies to maintain your login and improve user experience

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and managing our services
  • Processing payments and delivering orders
  • Communicating with you about your account and services
  • Responding to your inquiries and support requests
  • Improving our website, services, and user experience
  • Preventing fraud and ensuring account security
  • Complying with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share information with:

  • Payment Processors: Stripe and Coinbase Commerce to process payments
  • Service Providers: Airtable for order management (with minimal necessary data)
  • Legal Requirements: If required by law or to protect our rights and the rights of others

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

  • SSL/TLS encryption for data in transit
  • Secure password hashing for stored credentials
  • Regular security updates and monitoring
  • Limited access to personal data by authorized personnel only

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time by contacting us.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: The right to request access to your personal information
  • Correction: The right to request correction of inaccurate information
  • Deletion: The right to request deletion of your information
  • Opt-out: The right to opt-out of certain data uses

To exercise these rights, please contact us at Support@smmiris.com

8. Cookies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us:

  • Keep you logged in
  • Remember your preferences
  • Analyze website usage
  • Improve security

You can control cookies through your browser settings. Disabling cookies may affect some functionality of our service.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Iris Panel is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's account.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following the posting of revised Privacy Policy means that you accept and agree to the changes.

12. International Users

If you are accessing our services from outside the country where our servers are located, please note that your information will be transferred to and stored in our country of operation. By using our services, you consent to this transfer.

13. Do Not Track

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for recognizing Do Not Track signals. We do not respond to Do Not Track browser signals at this time.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: Support@smmiris.com
Response Time: Within 1-2 hours during business hours

We will respond to your inquiry within a reasonable timeframe and work with you to resolve any concerns regarding your privacy.

15. California Privacy Rights

If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out. Please contact us with your request and we will respond within the required timeframe.

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Terms of Service

1. User Accounts

Users must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your account credentials. All activity under your account is your responsibility.

2. Acceptable Use

You agree not to use the service for any unlawful or prohibited activities. This includes but is not limited to: spamming, harassment, hacking, or violating any applicable laws or regulations.

3. Service Modification

We reserve the right to modify, suspend, or discontinue the service at any time, with or without notice. We are not liable for any loss or damage resulting from such changes.

4. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

5. Governing Law

These terms and conditions are governed by and construed in accordance with applicable law, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

6. Contact

If you have any questions about these terms, please contact us at Support@smmiris.com

Privacy Policy

1. Information We Collect

We collect information you provide directly, such as when you create an account, including your name, email address, and billing information. We also collect technical data like IP addresses and usage analytics.

2. How We Use Your Information

We use your information to provide, maintain, and improve our services, process transactions, send you service announcements, and respond to your inquiries.

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, and destruction. However, no method of transmission over the internet is 100% secure.

4. Third Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information when required by law or to protect our rights.

5. Cookies

We use cookies and similar tracking technologies to track activity on our site and maintain certain information. You can instruct your browser to refuse cookies or indicate when a cookie is being sent.

6. Changes to This Policy

We may update this privacy policy from time to time. We encourage you to review this policy periodically for any changes. Continued use of the service constitutes acceptance of changes.

7. Contact

If you have privacy concerns, please contact us at Support@smmiris.com

Refund Policy

1. Refund Eligibility

Refunds may be requested within 30 days of purchase for unused services. Orders that have been partially or fully completed are not eligible for refunds.

2. How to Request a Refund

To request a refund, please contact our support team at Support@smmiris.com with your order details. Include the order ID and reason for the refund request.

3. Processing Time

Approved refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your financial institution.

4. Non-Refundable Items

Certain services and packages may be marked as non-refundable. These will be clearly indicated at the time of purchase.

5. Partial Refunds

For partially used services, we may issue a partial refund based on the amount of service used. Our support team will evaluate each case individually.

6. Special Cases

In cases of service failure or technical issues, we will work with you to resolve the issue or provide appropriate compensation.

7. Contact

For refund inquiries, please reach out to Support@smmiris.com with details of your request.