Refund Policy

Last Updated: January 2026

Overview

At Iris Panel, we stand behind the quality of our services. We want our customers to be completely satisfied with their purchases. This Refund Policy outlines the conditions under which refunds are provided and the process for requesting one.

Refund Eligibility

We offer refunds in the following circumstances:

1. Non-Delivery

If your ordered engagement (followers, likes, views, etc.) is not delivered within the stated timeframe (typically 24-72 hours), you are eligible for a refund. This includes:

  • Orders that show no progress after 72 hours from order placement
  • Partial delivery where less than 80% of the ordered quantity was delivered
  • Complete service failure or system errors on our end

2. Service Quality Issues

If the delivered engagement appears to be from low-quality sources or violates our quality standards, you are eligible for a refund or replacement. This includes:

  • Engagement from bot accounts or fake profiles (if verifiable)
  • Significant drop-off or reversal of delivered metrics within 7 days
  • Services that put your account at risk of platform penalties

3. Duplicate or Incorrect Orders

If you were charged multiple times for the same order or received a service different from what was ordered, you are eligible for a refund of the duplicate or incorrect charges.

4. Account Issues

If your account becomes restricted or suspended due to our service, we will issue a full refund for any pending or incomplete orders.

Non-Refundable Situations

The following situations are NOT eligible for refunds:

  • Orders that complete successfully within the estimated timeframe
  • Services where the customer's account was already at risk of suspension
  • Refunds requested more than 14 days after order completion
  • Orders for accounts that violate platform Terms of Service (e.g., accounts promoting illegal content, hate speech, etc.)
  • Changes of mind or purchase regret without service quality issues
  • Services affected by platform algorithm changes unrelated to our service
  • Customers who attempt to modify or manipulate account data after order placement

Refund Timeline

Refund Request Window: Refund requests must be submitted within 7 days of order completion. For non-delivery cases, the 7-day window begins 72 hours after order placement (the end of our standard delivery window).

Processing Time: Once a refund is approved, the following timelines apply:

  • Account Credit: Refunds to account balance are processed immediately
  • Payment Method Refunds: Refunds to original payment method (Stripe/Coinbase) typically process within 3-5 business days, depending on your financial institution

How to Request a Refund

To request a refund, follow these steps:

  1. Contact Support: Email us at Support@smmiris.com with the subject line "Refund Request"
  2. Provide Information: Include the following details:
    • Your username and account email
    • Order ID (found in your order history)
    • Service ordered (platform, service type, quantity)
    • Reason for refund request
    • Screenshots or proof supporting your claim (if applicable)
  3. Investigation: Our support team will review your request and verify the claim
  4. Decision: You will receive a decision within 48 hours of submitting your request
  5. Refund Processing: Approved refunds are processed within 24 hours

Refund Methods

Refunds are issued using the following methods:

1. Account Credit

The default refund method. The refunded amount is added back to your Iris Panel account balance, available for use on new orders immediately. This is the fastest refund method.

2. Original Payment Method

If requested, we can refund to your original payment method (Stripe or Coinbase). This may take 3-5 business days to appear depending on your bank or payment processor.

To request a refund to your original payment method, please specify this in your support ticket.

Replacements Instead of Refunds

For non-delivery or partial delivery cases, we offer the option to:

  • Receive the remainder of your order at no additional cost
  • Receive a replacement order of equal value for a different service
  • Receive a partial refund combined with partial replacement

Please discuss replacement options with our support team during your refund request process.

Special Circumstances

Platform Suspensions

If your account is suspended or restricted due to our service, we will issue a full refund for all pending and incomplete orders. We recommend reviewing platform Terms of Service before ordering and using our service responsibly.

Service Unavailability

In rare cases where a service becomes unavailable while your order is pending (due to supplier issues, platform changes, etc.), we will:

  • Notify you immediately
  • Offer to substitute with an equivalent service
  • Issue a full refund if no suitable alternative is available

Bulk Orders

For bulk orders (large quantities), refund terms may be adjusted. Please contact us to discuss custom refund policies for bulk purchases.

Fraud Prevention

To maintain the integrity of our service and protect legitimate customers, we reserve the right to:

  • Investigate suspicious refund requests
  • Deny refunds if evidence of account manipulation or fraud is detected
  • Suspend accounts with excessive refund requests without valid justification
  • Report fraudulent activity to appropriate authorities if necessary

Dispute Resolution

If you disagree with a refund decision, you have the following options:

  1. Appeal Process: Submit an appeal within 7 days of the refund decision with additional evidence
  2. Escalation: Request escalation to our management team
  3. Chargeback: Initiate a chargeback through your payment provider (Stripe or Coinbase)

Note: Chargebacks may result in account suspension and are treated as disputes we will defend against. We recommend working with our support team first.

Contact Information

For refund requests or questions about this policy, contact us at:

Email: Support@smmiris.com
Response Time: Within 1-2 hours during business hours
Subject Line: "Refund Request" (to expedite processing)

Policy Changes

Iris Panel reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any such modifications constitutes your acceptance of the updated Refund Policy. We will notify users of significant changes via email.

Money-Back Guarantee

Our commitment to quality is simple: If you're not satisfied with your service, we'll make it right within 7 days. This includes refunds, replacements, or service credits—whatever makes you happy.

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Terms of Service

1. User Accounts

Users must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your account credentials. All activity under your account is your responsibility.

2. Acceptable Use

You agree not to use the service for any unlawful or prohibited activities. This includes but is not limited to: spamming, harassment, hacking, or violating any applicable laws or regulations.

3. Service Modification

We reserve the right to modify, suspend, or discontinue the service at any time, with or without notice. We are not liable for any loss or damage resulting from such changes.

4. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

5. Governing Law

These terms and conditions are governed by and construed in accordance with applicable law, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

6. Contact

If you have any questions about these terms, please contact us at Support@smmiris.com

Privacy Policy

1. Information We Collect

We collect information you provide directly, such as when you create an account, including your name, email address, and billing information. We also collect technical data like IP addresses and usage analytics.

2. How We Use Your Information

We use your information to provide, maintain, and improve our services, process transactions, send you service announcements, and respond to your inquiries.

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, and destruction. However, no method of transmission over the internet is 100% secure.

4. Third Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information when required by law or to protect our rights.

5. Cookies

We use cookies and similar tracking technologies to track activity on our site and maintain certain information. You can instruct your browser to refuse cookies or indicate when a cookie is being sent.

6. Changes to This Policy

We may update this privacy policy from time to time. We encourage you to review this policy periodically for any changes. Continued use of the service constitutes acceptance of changes.

7. Contact

If you have privacy concerns, please contact us at Support@smmiris.com

Refund Policy

1. Refund Eligibility

Refunds may be requested within 30 days of purchase for unused services. Orders that have been partially or fully completed are not eligible for refunds.

2. How to Request a Refund

To request a refund, please contact our support team at Support@smmiris.com with your order details. Include the order ID and reason for the refund request.

3. Processing Time

Approved refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your financial institution.

4. Non-Refundable Items

Certain services and packages may be marked as non-refundable. These will be clearly indicated at the time of purchase.

5. Partial Refunds

For partially used services, we may issue a partial refund based on the amount of service used. Our support team will evaluate each case individually.

6. Special Cases

In cases of service failure or technical issues, we will work with you to resolve the issue or provide appropriate compensation.

7. Contact

For refund inquiries, please reach out to Support@smmiris.com with details of your request.